Mobile Broadband

5GEE router signal getting weaker/losing it completely

I've had a 5GEE router for a while now and when I first got it it was fine, messed around until I found the perfect spot for it to give me high download/upload. Currently sitting at an average of about 250mb/s which is about 20ish megabytes a second ...

UPnP Not Successful XBox / 4GEE Router

I just got the 4GEE Router as Fibre was not great in my area. My son is having some issues with his Xbox and it says 'UPnP Not Successful' when playing some games and he needs this working. I need to somehow apply this on the router. https://suppor...

Zte MC801 not working on new EE sim after upgrade

I experienced losing connection with my ee sim in Zte MC801 router which previously working for a year nowhere are the troubleshooting guide that I have made Factory reset my router, check updates on the firmware and review the APN where my ee s...

Red light on 4Gee Mini Router.

The light has been red for about a week now. I can connect to the wi-fi on devices but there is just no internet connection.I've turned it on and off again loads. I've factory reset it. There is no network issues where I am, my phones data is also wi...

Upgraded to new 5G router and internet is now 10x slower.

I upgraded my contract yesterday and the new 5G hub arrived today. Since getting it all set up my download and uploads speeds are literally 10x slower than they were on my old 5GEE Router. There appears to be no explanation for this that I can see. I...

Resolved! Chip without internet

I topped up my SIM card but I still can't access the internet, messages or calls.

Account

Every time I try to add my number to my account it says it has failed, what do I do?

Resolved! Ive topped up £15 how do i activate the 25gb pack?

Resolved! Using EE sim abroad - will the IP address be still from the UK

If I use data roaming abroad, will the IP address still be from the UK or a local number?

Using new SIM in 5G router

Hello,I've had my EE 5G Router for 18 months, and my contract has just ended.I'm still paying £50 a month on my current contract, but I can see I can get an EE 5G SIM only deal with unlimited data/speed for about £25/m.Am I able to cancel my current ...