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Please help am at a loss

EEishorrible24
Investigator
Investigator

Bought 4G wifi from internet as pay as you go. Its been hell ever since. Need internet to work from home. I tried to change to pay monthly which was convoluted and the phone kept going so I decided fine Ill keep pay as you go but i cant do the most basic things like check my balance. How do you check your balance?!? Urrrgh had such poor service from EE, no one calls back, no one helps and they take youe time and money. Its been a hellish experience and all because im pay as you go. Ive never experienced this from an established company like EE they literally dont give a sh*t

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@EEishorrible24 : Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

5 REPLIES 5
JimM11
Brilliant Contributor
Brilliant Contributor

@EEishorrible24 Are you trying to do this for a Mobile Broadband Wi-Fi router that you have purchased or is it just for your mobile phone?

Edit: Here is a link to the EE Help guide also.

Mobile Broadband | Broadband Help | EE

XRaySpeX
EE Community Star
EE Community Star

@EEishorrible24 : Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hey this is a wifi 4g device i bought in store with a pay as you go simcard. I dont have an ee phone i wanted to get one but its been hard enough just having this device.

Hi this is a wifi 4g device i bought in store with a pay as you go simcard. I dont have an ee phone i wanted to get one but its been hard enough just having this device.

JimM11
Brilliant Contributor
Brilliant Contributor

@EEishorrible24 If you follow the instructions from XRaySpeX answer above you will be able to see what is required!