Mobile Broadband

Resolved! Mis-sold 4g Wifi router

A couple of weeks ago I ordered new full fibre broadband with EE. I was given a date for Openreach to install the broadband and all was well. A few days later EE sent me a message to say my order was cancelled with no explanation. I called 150 and th...

5G Wifi 2 - Ethernet?

Hi - I have a 5G Wifi box from the previous generation with the ethernet port. Just wondering if the new version with only USB-C is able to provide an ethernet connection via a dongle?Cheers all.

Huawei Mobile Broadband Sim only - Unlock or Look for something more uptodate.

Hi I bought a Huawei Mobile Broadband device - that was linked to EE. I didn't buy it from EE directly but from ARGOS in lockdown in 2020. I bought a 12 month data only contract to follow on from the initial data that came with with the device. That ...

Hotspot is not Working on PS5

My hotspot is working for everything else besides my PS5. It has this message “You internet service provider or your router might be preventing your PS5 from connecting the internet…” please help!

Connection problems

Hiya sir/madam I am getting a message on my switch about the connection being Weak the whole time how do i deal with this problem . I can’t get in to my EE4g router settings I forgot my password yours sincerely holly

i have bought an add-on for my 4g dongle for USA but it wont connect to internet

hi, i recently bought an add on for my 4g dongle to use on holiday in the USA, i was told all i had to do was use it as normal when i arrived.turned it on and i am getting a red light on the internet connection.i need it use my phone for sat nav amon...

Resolved! EE 5G sim not working in my router

I have a motorhome that has a Teleco WFT402 4g router. Its worked perfectly well with a smarty data sim. I have recently moved from BT to EE in repect of two mobile phones so I thought I would stop the smarty sim and put in an EE sim. I was told tha...

Resolved! What is EE’s email address?

I’m outside UK and I cant make a phone call through dialling 150.i cant make a payment online or through the app, its always error as usual.(i’m wondering how EE is claiming they’re no.a)Anybody know how to contact them through email? I cant find any...

External IP not pingable

Just got EE 5G Broadband and have been setting it upI cant ping the external IP and by assosiation cant RDP to my PC from an external location.I have a DDNS updater installed on the PC which is working, Port forwarding is setup and if i ping my DNS a...

Resolved! Re: Billing account number

I'm having the same issue. Trying to set up an EE account with the EE app and it says my account number isn't a valid one. I have mobile broadband, would you be able to help?