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Cancelling Smart 4G Hub contract

Spent 55 minutes on the phone earlier to simply cancel my 18 month contractI took delivery of the hub having been  assured by a salesman that the speed , with that hub, would be much faster than using an EE SIM in a 3rd party router. It wasn't. It wa...

Tony2443 by • Investigator
  • 1664 Views
  • 14 replies
  • 1 Helpful

EE Smart Hybrid Slow Connection

EE disconnected my BB impacting my work life balance. Apparently a BOT error.We are not happy!As an short term fix they sent a new router and a hybrid hub.  Setup was frustrating, kit was not tested before sending, sim card tray was loose and did not...

MrDRT by • Investigator
  • 471 Views
  • 2 replies
  • 0 Helpful

Re: Coverage yeovil

Yeah I’ve lost all broadband in my flat, the check service status also doesn’t say anything, it literally is blank. It’s been over 72 hours since I sent a message to support who still haven’t responded. I absolutely hate it when we’re left in the dar...

user4545 by • Investigator
  • 391 Views
  • 4 replies
  • 0 Helpful

Wi fi

I have an external router with SIM card which streams films operates ring outdoor camera up until recently I used a 3 sim and everything was ok now changed to EE can still stream movies but my camera cannot connect.

Maxi55 by • Visitor
  • 309 Views
  • 1 replies
  • 0 Helpful

Resolved! EE 5G router not connected to internet

Read moreRead moreHi.My router is on and fully charged. The light is not on so I am not connected to internet. I have 200G of data. I have tried all the recommendations so far. Turning off and on, rebooting, moving router etc. I have only had the rou...

Spider83 by • Investigator
  • 735 Views
  • 7 replies
  • 0 Helpful

5g NR5103 Router - Unlocked branded 5GEE

Hi, I have a NR5103 with is 5GEE branded, but unlocked. I can use with other networks, but would like ot put the firmware to the standard Zyxel. How can I install the firmware? There is no option in th 5GEE settings to allow me to select a firmware v...

baki1 by • Investigator
  • 2303 Views
  • 12 replies
  • 0 Helpful

LTE Router APN Setup Texts

Back in the day I remember EE sending WAN LTE device setup texts. I have a monthly unlimited data sim account and have moved to a new LTE/5G router that apparently was intended for the Asian market but is being sold by D-Link for use in the UK. No pr...

OB1e by • Valued Contributor
  • 442 Views
  • 1 replies
  • 1 Helpful

Resolved! Registering a new Data Sim with the EE App

I am a new EE customer who is on a Data SIm only contract. I want to register and link  my new SIM card to the EE app on my phone but it says that I need to enter a OTP code into the app to link it.i cannot put the new SIM into a mobile phone to get ...

Stve2100 by • Investigator
  • 1203 Views
  • 5 replies
  • 2 Helpful
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