Smart hub

Ellaswanson20 · ‎02-08-2024

Hi

Please can someone help us!!! We’ve moved into a property that doesn’t have a broadband line and we’ve had to get the EE smart hub. It works ok on most devices but we can’t get any connection on my work laptop, can’t get Netflix, can’t connect our ring door bell or any Alexa product.
We have no idea what to do or where to turn to. I have no idea about technology, but please can someone advise on what we can do, as currently I’m out of work because my laptop won’t connect.

XRaySpeX · ‎03-08-2024

If you don't have a BB line how can you be using an EE Smart Hub there? It is a router for fixed Home BB. Please post an image of it. I suspect it is a mobile BB router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ellaswanson20 · ‎03-08-2024

Sorry yes, it’s a 4g router with a sim inserted. I am pulling my hair out over it and we have no choice- we have to have this hub. But I can’t even work from home.

XRaySpeX · ‎03-08-2024

@Ellaswanson20 : Does it have a name or model written on it, probably on the base? It looks like a Smart 4G Hub 2.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP