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Trouble gaming on mobile Smart 4G Hub

Hey guys, recently purchased a Smart 4G Hub from an EE store and they said that it's great for gaming. The connection is great, I can browse the internet and watch shows with ease. For some reason, I have difficulty connecting to some gaming services...

Resolved! Switching from Sky/NowTV Broadband to EE Mobile Broadband

Hello,I am planning on switching from my current NowTV Broadband to an EE Mobile Broadband as the wired service in my area is very slow.By switching from Broadband to Mobile Broadband will EE still contact NowTV to cancel my previous Broadband and wo...

maychan by • Visitor
  • 396 Views
  • 1 replies
  • 0 Helpful

Sim card

Hey guys, just moved to ee and got my sim card however I cannot place any calls so am stuck to get help from supportAny ideas are welcome please!

Ronda1997 by • Investigator
  • 382 Views
  • 6 replies
  • 3 Helpful

Resolved! Feedback: IP address reservation on 5G Smart Hub 2

I appreciate that the 5G Smart Hub 2 (Askey HH20C) is designed to be easily configurable so that less tech savvy users can get online without all the mumbo jumbo of other routers, but it would be great if we could have the ability to reserve IP addre...

esspeecy by • Investigator
  • 606 Views
  • 1 replies
  • 1 Helpful

linking and top up not working

Hi. We bought a mobile broadband device online from a third party shop and are trying to log in to top it up. We dont have an account number to link the device, all we have are the numbers on the card to log onto the router.how do i link it and how c...

Modem Disconnects after every 3 minutes

I have the quectel BG96 modem with software version BG96MAR02A07M1G_01.200.01.200I have a Wireless Logic IoT SIM which registers as registered roaming on the EE GSM network by default.Jul 14 15:45:48 hyperion bg96_dial.sh[4008]: rcvd [LCP TermReq id=...

Unlock Mini WiFi Device

I have a EE PAYG 4GEE WiFi Mini and would like to unlock it to use on a different network. Model is EE71-2BE8GB3I have the IMEI number but this doesn't work on the ee online form - https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/devi...

jkingsbury1 by • Valued Contributor
  • 19565 Views
  • 25 replies
  • 4 Helpful

New Account

Hi, advice appreciated. Had a 4gee router for a couple of years but stopped working. All lights come on and stay on. I had an old TP-Link router so I thought i’d save a bit of  money after EE said out of warranty and not much we can do. I didn’t real...

Mark495 by • Investigator
  • 443 Views
  • 5 replies
  • 1 Helpful

Parental control

Good morning, need help with accessing parental control for turning off WiFi for 1 item during the week which has wifi & a SIM card for back up.many thanks 

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