Mobile Broadband

Question and content to cover Mobile Broadband.

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Forum Posts

Resolved! Site blocked?

I'm trying to access a site that I have regularly accessed daily for at least the past 5 years, and for some reason as of today access is blocked.  I connect using a EE 5g Hub.  The site is a French news channel https://www.tf1.fr.  I always access i...

Screenshot 2024-05-30 195558.jpg

Register an EE dongle

I have an EE dongle as an emergency at work for it their internet goes down. I have created an EE account and want to register the device to that dongle, it asks for the number which I put in but then it says it has sent a message to that number with...

No Internet Service

Hi all, anyone else experiencing this issue. I haven't had Mobile Broadband for 2 days now. Calls and messaging fine, no Watsapp. I've tried all the usual ideas, restarting , aeroplane mode, manually selecting service etc. Is this an EE fault does an...

WillW78 by Investigator
  • 437 Views
  • 8 replies
  • 0 Helpful

New EE 4G Wifi not charging

just bought a 4G Wifi  router. I have installed the battery and sim as instructed. It has been on charge now for over an hour and it has no flashing lights indicating the charge status and it will not switch on. Tried different chargers, sockets etc....

paulreas by Explorer
  • 725 Views
  • 3 replies
  • 0 Helpful

Can't buy a data add on for EE Dongle

Hi,I have an EE Wifi Dongle that has run out of data. I have managed to add £20 to my account but when I try and buy a data add on, it goes to an error page that just says "ADD ONS PURCHASE ERROR".I am trying to buy add it from my O2 Phone as the don...

Mini WiFi

Hi,could someone please help I have had to reset my mini dongle iv had it for years now but I have forgot the WiFi password and don’t have the sticker on the back or the keep safe card I’m wondering if there is anything I could do as the admin thing ...

Arrow21 by Explorer
  • 484 Views
  • 5 replies
  • 1 Helpful

ee4g mini hub not working

i received my mini hub today it says its all activated but when i look on the ee hub page it comes up that its disconnected and has no signal. it does let me connect but no wifi at all.  

threej by Valued Contributor
  • 580 Views
  • 3 replies
  • 1 Helpful

Resolved! Strict Nat type

Why do EE not let potential customers no that 5 g home routers are not suitable for using gaming ,as most families have children and most play on Xbox’s etc very .it must effect sales very disappointed after being a customer in some shape or form for...

Connected to Wi-Fi but no internet

Hi,received my smart 4G hub last week, phones and smart tv appear to be connected but certain apps on my tv don’t work (Netflix and Now TV) but Prime works with no issues. My son’s Xbox is also connected and is able to install game updates but he can...