Purchase pack error
I’m having an issue with purchasing a subscription pack for my portable WiFi device it keeps giving me an error message when trying to purchase a subscription has anyone had this issue or know what I can do to resolve it thanks
Forum Posts
SIM card for 4g router- how to activate and top up?
Hi, I bought an unlimited data EE SIM card to put in a new 4g router. The packaging says it has £10 on it but I’m not sure. It’s is to go in a 4g router as my son has no WiFi coverage. I can’t seem to get any credit on the SIM card, and can’t get the...
Mobile dongle SIM vs mobile data SIM
I'm confused by the pricing re mobile data. If I buy a dongle data SIM then I get no minutes or texts. But if I buy a normal SIM and stick it in my phone, I can get minutes and texts included and the price is cheaper! So that suggests to me that ...
Resolved! 5G EE Hub Model HH20C
Hi, is there a link to the user manual for the 5G EE Hub model HH20C please? I've misplaced mine.
Converting data sim to mobile sim
We took out a mobile broadband package when we first moved to our new place in December due to various factors.However -- the service was atrocious and not fast enough to work from home, barely fast enough to stream anything. The box we use also no l...
Mini mobile router
Hi, I have a mini mobile router with an ee sim how do I top up so I have internet on the move ?I have used it but had to spend ages on the phone to ee to do this. I’ve tried to link the account however I can’t receive codes as it’s not a phone? many...
5g only works 1 week before my bill every month.
Hello, for some reason as soon as my bill is paid my 5g router can't get 5g. But every single month without fail the 5g will magically start working 1 week before my bill is due. I can get good signal on 5g when it works 4 bars and really good speeds...
Resolved! Unlocking a 2nd hand 4g Mini Wifi device
Hi there, I was wondering if I can unlock a 4gee mini wifi device to all networks. My mum found it in a cupboard and has no use for it, also has no other info about it with regards to existing sims/numbers etc.I'm with another network with my current...
Excessive charges on calls to technical support team on 0845 412 3662
I recently called the EE Technical Support to team to help fix a problem with my 4G router service that I had reported to EE on two previous occasions without a successful resolution. I was on the phone for 29 minutes and was charged by my non EE net...
Resolved! Forget wifi key
Hello, I forgot the wifi key and unfortunately I scratched the password from the back door of the modem and I can't figure out what it is. Now I want to enter the modem settings, I don't know what password to enter, please help.Wifi key erased
