Forum Posts
Apps not loading again
Netflix error NW2-5, same on Apple TV, ITV X and Disney + fail to start programmes or films but advertising works fine?
Can't update 4G WiFi mobile device
On logging into my 4G WiFi TNX5-2.4 GHz device I am shown that a frimware update is available. Towards the end of the download I get an error message saying it cant be done as the device is not connected to the intrnet!Well it was until part way thro...
Resolved! Billing account number
Hello!I was trying to link my mobile broadband (5G hub) to my account so that I could see bills, check my payment methods etc from this page: https://mybroadbandaccount.ee.co.uk/b2cselfcare/b2c/self-claim-role?execution=e2s1...but I get this error wh...
Resolved! To end EE monthly contact
VPN issues
I think I may have the same issue. VPN worked on my first EE router then it had to be replaced due to a fault. It doesn’t work on the new router and the only setting is 6 with no option to change it to 4. The technical team at EE weren’t very helpful...
Discounts
I have EE Broadband and a mobile contract which I get a discount off due to having the Broadband contract. Can my grown up son also have a discount on his EE mobile and if so how does he get this? He pays his own monthly bill and is due to upgrade....
EE 4G device not connecting
The device looks fully charged (constant green light) but despite rebooting several times I can’t get main device light to stay on and connect. Had very short burst of flashing aqua. Then off again.
Resolved! Parental control setting
4G mobile router - no data, can't top it up!
I have purchase an EE 4G mobile wifi router. Data has run out so I have managed via Fast Top Up on the website (after much difficulty!) to add a credit to my account. But not data! Arghhh!Can't access the SIM as it's not a mobile so can't text from i...
