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Lost card

Le40
Visitor

‎16-12-2024 05:27 PM

I have lost the 'credit card' looking thing from the back of the box. It has WiFi password,etc, on it. I don't know what it is called and need to know how to get to speak to someone about getting a replacement. I've asked in-store and they have no idea. Can anyone help me?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎16-12-2024 05:47 PM

@Le40 : What box? What router have you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

‎16-12-2024 06:31 PM

@Le40  If you have the EE smart router like this 

IMG_0989.jpeg

And still have the box this came in there is around 3 stickers in the box that have this information on them.   They are silver with black writing on them.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.