Mobile Broadband

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Resolved! WiFi keeps changing from 2.4GHz to 5GHZ

I have a EE 4GEE Home Router 3 (2021) and on the back it says 2.4GHZ. I have found over the last few weeks that the signal drops out and then connects for my phone and laptop but it is alternating between 2.4GHZ and 5GHZ. It is frustrating as it stop...

suey3 by Contributor
  • 1786 Views
  • 17 replies
  • 5 Helpful

Resolved! Cannot send IMAP emails using port 25

Can any one help please?For internet access I use a 4GEE sim card.For around 10 days I have not been able to send business emails on an IMAP account I have with my employer.  Their IT people have looked into it and I have engaged a private IT firm to...

PT3112 by Contributor
  • 1803 Views
  • 13 replies
  • 3 Helpful

Mast down for 10 weeks

We suddenly lost our signal on 3 September which we also need for 4G broadband as there’s no other broadband option here. My mobile doesn’t work and my broadband speed is less than 1 mbps, when it’s working. It hardly works at all evenings and weeken...

CindyA by Investigator
  • 584 Views
  • 5 replies
  • 1 Helpful

5G EE router - awful download speed and high upload speed

I just acquired the EE 5G router to enjoy the fast internet however, it is performing slower than my old copper broadband. Setting the router to 4G results are poor (but not as bad as 5G):setting the router to 5G the results are appalling:I m ready t...

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Nico30 by Investigator
  • 1120 Views
  • 6 replies
  • 1 Helpful

Problem with MS intune

Hi,My Office IT provders have just rolled out Microsoft Intune. I am WFH today and whilst I can get emails and internet on my laptop, I cannot get access to my Office Cloud network. After a number of hours of viewing setting the IT providers have sug...

PaulEames by Investigator
  • 697 Views
  • 7 replies
  • 0 Helpful

Huawei B535.333 router

Before switching to EE I was using 3 and their router. I installed a PAYG sim card in the router to confirm all worked and signal quality. All great.Bought a sim only, monthly contract package but now find my smart TV or Alexa will not connect.  The ...

auzr66 by Explorer
  • 1873 Views
  • 5 replies
  • 1 Helpful

code 403 forbidden

Hi, I am trying to place an add on on my mobile broadband data but it comes up with error 403 forbidden. any ideas to clear it thanks

maggi5 by Explorer
  • 1223 Views
  • 5 replies
  • 0 Helpful