I tried to cancel my 4gee Wi-Fi… looked online, no option, rang 150 went through a million options to then find out the line was closed. Tried again a week or so later same farce, finally got through for the phone to put down on me, so I started the process again. When I finally did get through to someone I was told I couldn’t cancel from todays date, despite holding no contract and I’d have to pay for 30 days even though I do not require the internet and the cost is extortionate. No apologises for earlier difficulties. Requested to speak to a a manager and raise a complaint, was told could take up to 72 hours and to keep an eye on my phone or emails. I put forward my request of paying for usage until todays date. Within probs half n hour max of me putting the phone down I received a text saying my case had been closed… I can only presume my proposal was accepted as I have not been advised either way but can’t see that reflected on my account… very poor customer service that a manager can not be bothered to contact a customer to discuss there concerns. Very unhelpful staff member on the phone called Dan, he advised me he couldn’t give me his surname (fair enough) but I could identify by his staff I’d number on my record. Asked for the id number, he refused to give it and can’t even see any record of a phone call on my account!
