Mobile Broadband

Connection

Why’s my broadband showing 4 g access but not working ?

Bt 4g home hub keeps disconnecting - "No Sim"

3 days ago (Friday 12th May) my BT 4G Home Hub (type HH70BT-2ABTGB3) 1st dropped the network. I initially thought that a DNS server wasn't working but after some time I resolved the issue by powering off and disconnecting the home hub, waiting 20 sec...

Resolved! 4G / Huawei B535 / 2nd router problem

Hello everyone This is my first post here. I’m hoping you can help with a problem that is driving me mad. Apologies for the long and rambling post, but I thought it worth giving as much background and information as possible. I am in the Scottish H...

We technical help useless

How do I get technical help from someone who actually has technical knowledge AND will actually phone me back when they promised to do?!!!I have seriously slow connection so was advised to take screenshots of my internet speeds in different location...

Resolved! mini wifi very poor signal over the last week.

Hi I'm currently 'using' a mini wifi device but the signal has become very poor. This last week and the drop out is infuriating. This is my back up device, as my main BT line supplying my Sky box has been disrupted my the road diggers cutting throu...

4GEE or BT4G routers no internet

Both my 4GEE router and BT4G homehub router connect wirelessly to various electrical items but there is no internet connection. Both routers show 2 bars but are not connecting. This has been an issue since having the service but my get around was to ...

5GEE-wifi with mesh TP-link Deco X60

The 5G signal is strong but the small battery integrated version of the 5GEE Wifi hub is not powerful enough to cover the entire house. So we bought the TP-Link Deco X60 to build a wifi mesh network. The X60 does not seem able to connect to the 5GEE...

How to make a complaint

How can I complain when the contact form only allows 500 words??!! I've had no Internet since Monday. Two missed engineers appointments and 5 calls to the office.Last night I was on the phone 40 minutes whilst trying to get the issue fixed. All the ...

These speeds are "within 4G parameters" apparently. I'm not accepting that...

I've been having severe - and I mean SEVERE - speed issues (4G can't get 5G here). I ran some tests (Ookla) from my phone (Android) Mac (M1 Max running macOS 13.4) and iPad (running iPadOS 16.5). This is what I'm currently seeing. It's not consistent...