EE mobile broadband sim not working

SophieDC3 · ‎01-03-2023

I topped up my mobile broadband sim on Monday and the internet is still not working. It’s showing 4G but not loading anything.
My current balance is £10 so there should be plenty of data there to use.
Anyone know what I need to do?

XRaySpeX · ‎01-03-2023

Press the "Buy Data" tab on that page & buy some with the £25.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

SophieDC3 · ‎01-03-2023

I have a mobile data sim that hasn’t been working for a few days so I’m thinking it’s a EE issue

XRaySpeX · ‎01-03-2023

What does http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi say about your data & credit status?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

SophieDC3 · ‎01-03-2023

It’s saying that I have £25 credit but no data.
It’s a data sim so I’m not sure why the credit isn’t going on as data?

XRaySpeX · ‎01-03-2023

Press the "Buy Data" tab on that page & buy some with the £25.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

SophieDC3 · ‎01-03-2023

Thank you so much, I didn’t realise that is how it works. Now I feel stupid hahahaah! It worked!

XRaySpeX · ‎01-03-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

michaeleast · ‎19-05-2023

My mobile broadband indicates no signal, tried everything to fix but without success.

James_B · ‎19-05-2023

Hi @michaeleast,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Does the Network Status Checker show any problems in your area?

James