Mobile Broadband

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Resolved! Mobile SIM card with EE Wi-fi device?

I had a chat with an EE customer service rep who told me that a normal mobile data SIM which includes voice minutes and texts can also be used for data with an EE Mobile Wi-Fi unit like the EE Osprey and others. Is this true? I don't want to buy a mo...

mikeytt by Explorer
  • 9660 Views
  • 5 replies
  • 1 Helpful

5G Router dropping out several times a day

please help!Ive had a 5G router since December with exterior antenna. It’s been great until the last 3 weeks, and is dropping out several times a day. I’ve tried the service checker, but it asks for a mobile device, but it’s only the router I have. M...

Nij55 by Visitor
  • 366 Views
  • 1 replies
  • 0 Helpful

NEW CARD

TRYING TO ADD NEW PAYMENT CARD FOR DATA SIM GOES ROUND IN CIRCLES EACH TIME I ENTER THE CORRECT DETAILS

coeeyore by Investigator
  • 365 Views
  • 1 replies
  • 0 Helpful

Resolved! Addon Purchase Issue

How do I buy an addon for my Wi-Fi module?I have topped up and when I try to buy an add-on  all I get is a message in the app and in the web portal:"Please turn off your WiFi.   To get access to this platform you need to turn off your WiFi within set...

Xeocam by Explorer
  • 747 Views
  • 3 replies
  • 0 Helpful

Resolved! Unlocking 4G WIFI MINI

I kindly looking for soultion of unlocking my dvice bought from uk brought here in Zanzibar Tanzania but ca'nt support other simcard.

Resolved! 5G EE: Can't login to change wifi name, incorrect password

 I remember wifi password to access. But I haven't access to change the wifi device name even though I had input the right password after change when I had tapped on forget password bc I can't remember. I think I need help from the staff, I didn't fi...

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Evan-Joy by Explorer
  • 3345 Views
  • 2 replies
  • 0 Helpful

Resolved! Cannot get VOIP on EE 4G

On Friday 18th August I ordered an Essential SIM  Unlimited Data 12 months.  It arrived on 22nd August and was installed in the router the following day.  When my daughter phoned the VOIP phone the next day I discovered that there was no two way spee...

Resolved! EE 4G WIFI mini 2 password lost

Hello guys am writing from Cameroon my kids pulled off all the stickers containing all the password on my EE 4G wifi mini 2 and I don't know if anyone can help?You can get me on WhatsApp XXXXXXXXXXXXXXXX [Mod Edit: Removed mobile number]

Skypower by Explorer
  • 839 Views
  • 4 replies
  • 0 Helpful

5G Router Connecting to distant EE transmitter

Does anyone know if its possible for EE to prevent my router from connecting to a certain transmitter?Our house and external ariel are in a direct line to two transmitters in the Cumbria area.  More often than not, we connect to the transmitter that ...

pjordan by Explorer
  • 603 Views
  • 1 replies
  • 0 Helpful