Solved: Sim

Mclauss · ‎14-01-2024

I bought a new sim and top-up 10 pounds but I can’t call or text

Northerner · ‎14-01-2024

Did you activate the sim on the UK EE network. If not then the SIM will not work until it is activated in the UK on the UK network. There is no way around this requirement.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎14-01-2024

Hi @Mclauss

Are you currently in the UK.
Have you tried restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Mclauss · ‎14-01-2024

I am outside uk. I tried to call 150, it doesn't let me. i have to contact them in chat. But I can't find to chat with them.

Northerner · ‎14-01-2024

Hi @Mclauss

Did you activate the sim on the UK EE network. If not then the SIM will not work until it is activated in the UK on the UK network. There is no way around this requirement.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.