25-11-2022 12:33 PM
TV goes blurry and freezes...we do not have fibre broadband in this area so we're offered the above, which we have had for a year.
All neighbours have Virgin...is this the only option for us? Anyway I can boost it, folks?
Thanks
25-11-2022 12:40 PM
@vhardy : Try a speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
25-11-2022 12:47 PM
25-11-2022 01:00 PM
That's slow! How does that compare with the Coverage Checker at your location?
25-11-2022 01:18 PM
25-11-2022 01:40 PM
Have you tried the 'check status' option @vhardy?
James
25-11-2022 01:47 PM
Where can I find the status option, please?
25-11-2022 01:49 PM
Hi @vhardy,
It's just next the check coverage option at EE Coverage & Network Status Checker.
If it doesn't see any issues, there is an option to report a problem.
Hope his helps. 🙂
James
25-11-2022 01:50 PM
Oh just found it:
No problems here...
"Network should be fine here. If you're having problems, flag it up and we'll investigate. Problems reported in the last hour may not appear straight away."
25-11-2022 01:58 PM