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What is 4GEE home unlimited and how can I improve it?

vhardy
Investigator
Investigator

TV goes blurry and freezes...we do not have fibre broadband in this area so we're offered the above, which we have had for a year. 

 

All neighbours have Virgin...is this the only option for us? Anyway I can boost it, folks?

 

Thanks

10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

@vhardy : Try a speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
vhardy
Investigator
Investigator
XRaySpeX
EE Community Star
EE Community Star

That's slow! How does that compare with the Coverage Checker at your location?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
'You'll get excellent coverage indoors and outdoors on your iPhone 13'
 
 
Fine until this week...any chance it's to do with the football??
 

 

James_B
EE Community Manager
EE Community Manager

Have you tried the 'check status' option @vhardy?

James

Where can I find the status option, please?

James_B
EE Community Manager
EE Community Manager

Hi @vhardy,

It's just next the check coverage option at EE Coverage & Network Status Checker.

If it doesn't see any issues, there is an option to report a problem.

Hope his helps. 🙂

James

Oh just found it: 

 

No problems here...

 

"Network should be fine here. If you're having problems, flag it up and we'll investigate. Problems reported in the last hour may not appear straight away."

James_B
EE Community Manager
EE Community Manager

Please report an issue @vhardy and our network team will take a look at it for you.

Thanks 🙂

James