5GEE router password not working

[dheer1436]

I am trying to connect Philips Hue lights to the app but it requires a 2.4ghz wifi connection and it can be done if I can access to 5GEE router by changing the Wi-Fi setting to 2.4ghz. When I try to log in it keep on showing 'incorrect password' I have tried to reset the router but no luck. I have been using the original password and never used or changed to another password. If anyone can help me out and navigate me how to log in/change to 2.4ghz settings please? Many Thanks!

[XRaySpeX]

@dheer1436 : You are trying to login with the admin pwd, not the WiFi pwd?

The admin pwd should be found on a label on it or under the battery cover.

[dheer1436]

Thanks for the prompt reply. Yes I have been trying the admin password 

[XRaySpeX]

You've done a hard reset, not just a reboot?

[dheer1436]

I have done hard reset as well by pressing micro button underneath the router 😞 

[Leanne_T]

Hi @dheer1436 

Thanks for trying this. 

Did you try a pin or pen to press the factory reset button? 

Leanne 🙂

[dheer1436]

Hi, yeah thats how I managed to reset the router

[Christopher_G · Accepted solution]

OK, thanks @dheer1436 

If it still isn't working, I'd recommend speaking to our technical support team.

Chris

[dheer1436]

I called them yesterday no luck I’m hopeless I’m sure there is away to fix but EE doesn’t know how to.

[Christopher_G]

What happened on the phone call, @dheer1436? What did they try with you?
Chris