06-10-2023 12:22 AM
hi
i have EE71 wifi modem for 3 years.
tonight, after turning on the device, all 4 lights turn on and there is no reaction.
I can't even reset my modem (reset manually)
computer and mobile do not find any network.
Thank you for helping me
06-10-2023 08:45 AM
Hi @tooska
Thanks for coming here.
If you have a pinhole button on the WiFi device can you try using a paperclip and hold it for 20 seconds, this will reboot the device for you, is this now working for you?
Leanne 🙂
06-10-2023 03:41 PM
just holding power botton after 20 sec is work.after turning on again, it will return to the previous state
i cant conncet modem with cable to pc and reinstall firmware?
Is there no software for this?
06-10-2023 03:46 PM
Hi @tooska
If this has not worked for you, please get in touch with our tech support team and they will get this looked into in more detail for you.
Leanne.
26-12-2023 07:58 AM
Hi guys
please help me i have this problem, what can i do !!?
26-12-2023 07:59 AM
26-12-2023 10:22 AM
Morning @Armin_emperor_
If you have a pinhole button on the WiFi device can you try using a paperclip and hold it for 20 seconds, this will reboot the device for you, is this now working for you?
Leanne 🙂
26-12-2023 10:20 PM
@Armin_emperor_ : The Reset is not a pinhole on the outside of the router but a button marked 'R' under the battery cover at the bottom centre of the battery. Hold it down for 5 to 10 secs.
26-12-2023 11:38 PM
My rest button is not work just can power button use and restart and then again just turn on for blue lights and freeze
27-12-2023 01:58 AM
The Power button will change nothing.