freezing EE71 modem

[dozist]

Last night, I turned off the modem. It was working without any problems before that. Today I turned the modem back on, and all four lights stay on continuously. Even when I tried resetting it using the button inside the device, nothing happens.I removed the battery and connected it to the computer with a cable. It made no difference. It seems like it’s stuck at the initial startup stage. Please help.Is there any way I can reset the modem using software?

[dozist]

please help.It’s been stuck in this state for over an hour. Only the power button works — even the reset button doesn’t respond.

[Alex_H · Accepted solution]

Hi @dozist,

Welcome to the EE Community

Sorry to hear you are having an issue with your EE WiFi Mini. When you are pressing the reset button are you holding it down for 10 seconds, as that is what is needed to reset it. If you connect it via USB to a computer you may be able to reset it via the computer. 

If its not responding to anything then unfortunately it may be faulty and in need of repair. I am not sure of where and when you bought the router, but you can find details of our repair service on our repairs page. 

Alex

[dozist]

Yes, I held the button for more than 30 seconds, but it had no effect.I bought this device in Iran, and there is no official service center or repair support there.one possibility I can think of is that I may have turned off the modem during the update.could you provide a solution for this problem?

[Alex_H]

@dozist Unfortunately if it is not responding to any reset button presses or being plugged into a PC then I am afraid there is not much can be done to fix it without a repair option.

Alex

[XRaySpeX]

@dozist : 

1. When you say nowt happens, the 4 lights go on, don't they? Is it that it just won't connect to the Net?
2. Is it on contract or PAYG?
3. Can you login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the admin password found under the battery cover?
4. When you visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi do you see your data & credit status as well as its mobile no. at the top?

[dozist]

1- when I turn the device on, the four lights stay on continuously. However, no Wi-Fi is detected by my devices. Neither my computer nor my phones can recognize the modem.

2-No

3-No

4-i have iranian sim and i don’t have any issues with my data plan or balance. The problem is only that the device does not start up properly.

[dozist]

dear friend, as I mentioned earlier, I think I turned the device off during the update.only the power button works and it just turns on and off..please read the explanations I provided.

[dozist]

my device is not working.the four lights are on, but nothing happens.no Wi-Fi is detected.i can’t even access the settings, and the reset button doesn’t work either.i read somewhere that this might have happened because the device was turned off during an update.is there really no way to restore the settings or reinstall the firmware on the device?
PlEASE HELP!