Freeze Modem EE71

[tooska]

hi

i have EE71 wifi modem for 3 years.

tonight, after turning on the device, all 4 lights turn on and there is no reaction.

I can't even reset my modem (reset manually)

computer and mobile do not find any network.

Thank you for helping me

[Leanne_T]

Hi @tooska 

Thanks for coming here. 

If you have a pinhole button on the WiFi device can you try using a paperclip and hold it for 20 seconds, this will reboot the device for you, is this now working for you? 

Leanne 🙂

[tooska]

just holding power botton after 20 sec is work.after turning on again, it will return to the previous state

i cant conncet modem with cable to pc and reinstall firmware?

Is there no software for this?

[Leanne_T]

Hi @tooska 

If this has not worked for you, please get in touch with our tech support team and they will get this looked into in more detail for you. 

Leanne.

[Armin_emperor_]

Hi guys

please help me i have this problem, what can i do !!?

[Armin_emperor_]

 

[Leanne_T]

Morning @Armin_emperor_ 

If you have a pinhole button on the WiFi device can you try using a paperclip and hold it for 20 seconds, this will reboot the device for you, is this now working for you? 

Leanne 🙂

[XRaySpeX]

@Armin_emperor_ : The Reset is not a pinhole on the outside of the router but a button marked 'R' under the battery cover at the bottom centre of the battery. Hold it down for 5 to 10 secs.

[Armin_emperor_]

My rest button is not work just can power button use and restart and then again just turn on for blue lights and freeze

[XRaySpeX]

The Power button will change nothing.