05-10-2022 06:58 PM
I have recently purchased a Vonage VOIP adapter. When I plug it into my EE 5G Router it will not receive calls.
If I move it to my Virgin Broadband Router it works fine.
Any thoughts please?
05-10-2022 07:21 PM
@HowardD : Which port of your mobile router?
05-10-2022 08:27 PM
How can I check which Port I am connected to. I just plugged the Ethernet cable into the back of the router.
can I check this via the admin console?
Thank you
05-10-2022 09:11 PM
No, you're right! I meant a physical port, Ethernet in this case. Are they distinguished by LAN or WAN?
07-10-2022 08:58 PM
Thank you and my apologies fore the delay. I have been away from home.
One ethernet port is marked "LAN" and the other port is marked "LAN2/WAN"
13-05-2023 12:45 PM
Basically EE aren't interested that VOIP phones do not work. I have a softphone and a deskphone on my own cloud hosted server. These both worked perfectly over EE 5gee (landline BB too poor here) up to about a fortnight ago, using a IP v4 only APN setting. When they stopped working I noticed that the IP address being issued from EE had changed to a totally different range (31.x.x.x) - the phones still rang but there was no speech path; however if i conected my desktop PC to my VPN the softphone worked pefectly, proving it was ports being blocked by EE. After a very long convesation with EE faults yesterday, with me explaining that i needed ports 6000-40000 UDP for my speech paths, they stated that they could no longer provide this. I explained that, in that case, it was not fit for purpose and that they should let me out of contract early, so i could move to o2 or similar where my VOIP phones will work. They agreed to end my contract early. o2 here I come.