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Vonage VOIP Adapter not working on EE 5G Router

HowardD
Investigator
Investigator

I have recently purchased a Vonage VOIP adapter.  When I plug it into my EE 5G Router it will not receive calls.

If I move it to my Virgin Broadband Router it works fine.

Any thoughts please?

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

@HowardD : Which port of your mobile router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
HowardD
Investigator
Investigator

How can I check which Port I am connected to. I just plugged the Ethernet cable into the back of the router. 

can I check this via the admin console?

 

Thank you

XRaySpeX
EE Community Star
EE Community Star

No, you're right! I meant a physical port, Ethernet in this case. Are they distinguished by LAN or WAN?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
HowardD
Investigator
Investigator

Thank you and my apologies fore the delay.  I have been away from home.

One ethernet port is marked "LAN" and the other port is marked "LAN2/WAN"

Basically EE aren't interested that VOIP phones do not work. I have a softphone and a deskphone on my own cloud hosted server. These both worked perfectly over EE 5gee (landline BB too poor here) up to about a fortnight ago, using a IP v4 only APN setting. When they stopped working I noticed that the IP address being issued from EE had changed to a totally different range (31.x.x.x) - the phones still rang but there was no speech path; however if i conected my desktop PC to my VPN the softphone worked pefectly, proving it was ports being blocked by EE. After a very long convesation with EE faults yesterday, with me explaining that i needed ports 6000-40000 UDP for my speech paths, they stated that they could no longer provide this. I explained that, in that case, it was not fit for purpose and that they should let me out of contract early, so i could move to o2 or similar where my VOIP phones will work. They agreed to end my contract early.  o2 here I come.