VPN not connecting over mobile data

Steve_h2 · ‎03-07-2023

I am using an EE data sim card in a Hauwei router, for the summer.

Worked fine last year but will not now connect to my work VPN.

Also tried w-using a hotspot on my phone and will not connect.

If I use another wifi network it connects okay so must be something to do with EE,

Told by EE it should work but I am thinking I may have to change to 3 and give them ago.

XRaySpeX · ‎03-07-2023

@Steve_h2 : Is it on contract or PAYG?

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Steve_h2 · ‎04-07-2023

Hi,

The data sim is on contract as is my phone that I have also tried.

Leanne_T · ‎04-07-2023

Hi @Steve_h2

Thanks for posting 🙂

Has the VPN recently had any updates?

Do you know if anyone else on EE can connect?

Leanne 🙂

Steve_h2 · ‎05-07-2023

Hi Leanne,

The VPN hasn't had any updates. I can connect okay using my home broadband and also a commercial wireless network, where I am, but I cannot connect using EE either with the sim in my router or from my phone using a different sim.

No one else using EE has tried to connect.

This is for work so is critical and dissapointing.

Steve

Leanne_T · ‎05-07-2023

Thanks for the extra details @Steve_h2

I would suggest getting in touch with our tech gurus on 150, they can run through troubleshooting with you to see what could be causing this and how to get this sorted.

Leanne 🙂

Steve_h2 · ‎05-07-2023

I have already done that and no luck sorting it which is why I asked here in case anyone else in the UK has had the same problem.

I think I am going to have to try a different provider to see if that will work.

Regards, Steve

Leanne_T · ‎05-07-2023

I see, thanks @Steve_h2

Did the team suggest anything when you called?

Leanne 🙂

Steve_h2 · ‎05-07-2023

No they couldn't see any reason why it wouldn't work and that a VPN connection should work over a mobile network.

I have also been in contact with our IT company and they have checked the VPN is correct. As I said before I can connect just not with EE mobile network.

Steve

Leanne_T · ‎05-07-2023

Thanks @Steve_h2

If no changes have been made since you last connected, I would suggest contacting your IT department again, as this is affecting more than one SIM card to see if they can get this looked into in more detail for you.

Leanne.