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Unable to unlock 4GEE Wifi Mini

andyvee
Contributor
Contributor

‎16-07-2023 01:04 PM

Hi

Trying to unlock 4GEE Wifi Mini that was supplied as part of my BB contract to use a Three SIM with it.

Called EE today and got a 10 digit unlock code.

Did all firmware updates on device and factory reset.

Insert 3 SIM (which works fine in my phone) and it is asking for the SIM PIN - I enter the SIM PIN  (3 default of 0000) and it tells me it is wrong. Which it isn't.

Put the SIM back in my phone and turned on SIM PIN and changed the PIN to 1111 to be the same as the default EE PIN.

Put the SIM back in the 4GEE, it now prompts me for the PIN which it accepts as 1111 but then tells me my SIM is locked (which it isn't). At this point I try the 10 digit unlock code, doesn't work.

Put the 3 SIM back in my phone, accepts the PIN, works fine, it is not locked.

Anyone any ideas?

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21 REPLIES 21
andyvee
Contributor
Contributor
In response to EssexBoyEE

‎24-07-2023 03:20 PM

I never doubted you, and agreed with you in an earlier post.

Posting the official Alcatel response as it may help others when EE make them jump through unnecessary hoops to cover up their own ineptitude .

Awaiting the next nonsensical response from the unlock team and their random number generator.

0 Helpful
TinkerTailor
Contributor
Contributor

‎21-10-2023 11:57 AM

Did you get any resolution to this?

 

If so what was it?

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