Mini WiFi has a red signal indicator

[Mariem60]

Just received my mini wifi box with 75gb as part of a pay monthly plan.  

The internet connects but will not load up or work due to the signal indicator being red indicating no signal.  
I’ve reset the box and tried taking the sim out and putting it back in again.   I’ve checked my signal and it’s full bars- I have my normal package with EE too and there are no issues with any signal.  

how can I fix this problem? 

thanks 

[XRaySpeX]

Have you checked EE network status checker for any problems there & logged yours?

[Mariem60]

Yes, I’ve checked all of those things. It’s been around 5 days I’ve had it and every day I’ve tried multiple times in case this was the problem/ sim needed more time to register 

[Katie_B]

Thanks for checking @Mariem60. 

If this continues, please give us a call so our technical care team can look into this further. 

Katie.

[RWhite54684678]

Make sure you use the device at least every 180 days otherwise EE will cancel it can you'll lose your credit. Unhelpfully they only notify you by SMS, even though the device doesn't allow you to read SMS messages. Oh, and the customer service is pretty awful.

[James_B]

Hi @RWhite54684678,

Welcome to the EE Community. 🙂

You can view text messages sent to your WiFi mini via your connection manager.

When your pay as you go account enters hibernation, you have a further 94 days to reconnect your number before it is recycled.

Hope this helps.

James

[XRaySpeX]

@RWhite54684678 : The SIM going into hibernation after 180 days only applies to PAYG. The OP has a contract.

[Depressed101]

Im losing the will to live. Spent most of the week talking to EE technicians. The first one found that there was a problem with the Sim, checked everything and programmed and topped up the new Sim. It arrived but still had the same problem The next one could not find my details on EE. Eventually after a considerable period of time found my account and said the SIM card details were incorrect

I was told that it was all up and running. It is not. Off to the store tomorrow.  Not a fan of EE now but once bitten

[Christopher_G]

Hi @Depressed101 

Welcome tot he community.

I'm sorry to hear that you're having a problem with your service/SIM. Please come back and let us know what happens after you visit the store.

Chris