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Unable to order 5G Home Broadband - website ordering issue

lumbino
Visitor

‎30-07-2025 07:01 PM

Hi,

I want to keep my fixed-line broadband but also order 5G Home Broadband. The website won't let me order 5G broadband on my account. When I try to select the Smart 5G Hub, the "Select an option" button remains disabled and I cannot proceed with the order.

Can someone please help me process the order or escalate this issue? I'd prefer to resolve this without needing a phone call if possible.

Thanks for your help.

James

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎30-07-2025 07:29 PM

Try ordering it w/out logging in to your MyEE a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP