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Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

cncalvinus
Investigator
Investigator

‎03-04-2024 12:56 PM

Hi,

I recently purchased a Smart 4G hub for mobile broadband, but I am having problems connecting certain devices to the network (e.g., smart speakers and home security cameras) as well as certain functions on other devices (streaming on a TV, VPN connections on a laptop)

I've been advised I need to create a spilt connection for the 2.4ghz and 5hz frequencies so I can separate my devices, however any guides/how to videos I can find don't match the specific layout of the Smart 4G hub admin page.

Is anyone able to help with some instructions please?

0 Helpful
12 REPLIES 12
XRaySpeX
Grand Master
Grand Master

‎03-04-2024 12:58 PM

Post an image of the WiFi Settings page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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cncalvinus
Investigator
Investigator
In response to XRaySpeX

‎03-04-2024 02:07 PM

cncalvinus_0-1712149637302.png

cncalvinus_1-1712149663534.png

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to cncalvinus

‎03-04-2024 02:39 PM

There is no way of splitting them. They share the same SSID. The most you can do is to temporarily disable the 5 GHz WiFi band while connecting problematic 2.4 GHz devices.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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cncalvinus
Investigator
Investigator
In response to XRaySpeX

‎03-04-2024 02:44 PM

hmm ok - would these remain connected to the 2.4GHz when I re-enable the 5GHz to connect the other devices?

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XRaySpeX
Grand Master
Grand Master
In response to cncalvinus

‎03-04-2024 02:49 PM

Should do!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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cncalvinus
Investigator
Investigator

‎03-04-2024 02:54 PM

Ok, i'll give this a try

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cncalvinus
Investigator
Investigator

‎03-04-2024 04:18 PM

I'm still unable to connect the smart home devices to the network

0 Helpful
James_B
EE Community Support Team
In response to cncalvinus

‎04-04-2024 04:40 PM

Have you had any luck getting your devices connected yet, @cncalvinus?

What type of devices are they?

James

0 Helpful
Nicains
Explorer

‎09-04-2024 06:47 PM

Can I ask what sort of area you live in? We are in a rural area and have been advised to go for this, having been initially issued with a 4G device which is virtually unusable. We can’t stream or use home devices which is half the problem now, I wonder if we will just have the same issue with the smart hub?

0 Helpful