Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

[cncalvinus]

Hi,

I recently purchased a Smart 4G hub for mobile broadband, but I am having problems connecting certain devices to the network (e.g., smart speakers and home security cameras) as well as certain functions on other devices (streaming on a TV, VPN connections on a laptop)

I've been advised I need to create a spilt connection for the 2.4ghz and 5hz frequencies so I can separate my devices, however any guides/how to videos I can find don't match the specific layout of the Smart 4G hub admin page.

Is anyone able to help with some instructions please?

[cncalvinus]

Hi James,

after a very long conversation with the technical support team, I have ended up returning the smart hub

[cncalvinus]

Hi Nicains,

I live in a city - my reason for needing a smart hub was a because the new build estate I’ve moved to has not been connected by Openreach yet and I’m unable to find out when they will connect the estate.

4G and 5G connection is not a problem in my area, and connection to the hub was fine - I just had a few devices (smart speakers, home security devices) that couldn’t connect and some devices stuttered a lack of performance (the smart could stream prime/disney but not Netflix - I could connect my laptop, but it wasn’t stable enough for the VPN connection needed for my work)

[Nicains]

Thank you for the reply.

I am about to start an apprenticeship which will

involve online courses and being able to submit assignments etc. Do you think it’s likely this won’t allow me to do this?