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Roaming

Kristyvictoria
Visitor

‎31-07-2023 10:14 AM

 Any access internet 

0 Helpful
2 REPLIES 2
Alex_M
Star Contributor
Star Contributor

‎31-07-2023 10:49 AM

Hi @Kristyvictoria 

Are you abroad right now? If so, are you on Pay Monthly or PAYG?

If Pay Monthly, did you text ROAMING to 150 before leaving the UK?

Thanks,
Alex

 If I solved your issue, please click the solution button below!
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 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
Schockwave
Community Hero
Community Hero

‎31-07-2023 12:55 PM

@Kristyvictoria , if on pay as you go, did you use your SIM card before going abroad? If not, then the SIM card will not work until activated in the UK.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.