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Printer slow

cropwalker461
Investigator
Investigator

‎25-03-2023 11:14 AM

Brother printer works fine on old 5Mb wifi but is slow on EE mini which has 15Mb. Have upgraded printer software but no help.

0 Helpful
31 REPLIES 31
Chris_B
EE Community Star
EE Community Star

‎25-03-2023 11:30 AM

@cropwalker461  Your printer has nothing to do with the network speed you receive to the router.   Your printing from the device through Wi-Fi and that signal is then just pushed to the printer.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
cropwalker461
Investigator
Investigator
In response to Chris_B

‎25-03-2023 11:33 AM

Thanks, I appreciate that, but I am unable to understand why printing speed
differs so greatly.
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XRaySpeX
EE Community Star
EE Community Star

‎25-03-2023 11:59 AM

@cropwalker461 : Try switching the EE WiFi Mini's WiFi band between 2.4 GHz & 5 GHz and see which is better.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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cropwalker461
Investigator
Investigator
In response to XRaySpeX

‎25-03-2023 02:34 PM

Changed the router to 5 GHz but the printer can't discover it.
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Chris_B
EE Community Star
EE Community Star
In response to cropwalker461

‎25-03-2023 02:56 PM

@cropwalker461   You’ll probably find your printer only supports 2.4Ghz if it can not see the 5Ghz connection 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
cropwalker461
Investigator
Investigator
In response to Chris_B

‎25-03-2023 03:27 PM

Looks like you're right, back on 2.4 but very weak signal now. Download
speed currently less than fixed line. With printing operating at about a
minute a page, I'm ready to give up on the EE Mini!
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to cropwalker461

‎26-03-2023 10:22 AM - edited ‎26-03-2023 10:23 AM

@cropwalker461   How far apart are these devices from each other.     To have a week signal they aren’t near each other.   You’re only as good as the signal is. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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cropwalker461
Investigator
Investigator
In response to Chris_B

‎26-03-2023 11:09 AM

The router is sitting next to the printer. It took 5 minutes to print a
page this morning. When I switched back to the old Netgear router wifi
(ADSL broadband) it does a page in seconds.
I'm struggling to work out why.
0 Helpful
cropwalker461
Investigator
Investigator

‎27-03-2023 06:33 AM

Asked by EE if this problem is fixed. The answer is a resounding NO. It would seem the signal is too weak.

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