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EE’s Christmas Present

MartinGalea
Investigator
Investigator

‎25-12-2022 04:07 PM

Our Christmas present from EE is no Internet.

have ever had a better Christmas Present?

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎25-12-2022 04:52 PM

Is this on the mobile or fixed BB network?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MartinGalea
Investigator
Investigator
In response to XRaySpeX

‎25-12-2022 06:09 PM

It’s a 4GEE Home 

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to MartinGalea

‎25-12-2022 07:48 PM

Hi @MartinGalea 

Try checking your local coverage here:

https://coverage.ee.co.uk/coverage/ee

Which mobile router do you have? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
MartinGalea
Investigator
Investigator
In response to Northerner

‎25-12-2022 08:02 PM

It’s not a coverage issue.

EE knows they have a service issue, the problem is they had this problem since this morning and it’s now 8pm and they still can only say that they have a problem. Which is a fat lot of good for us who are fully dependent on this service for our internet

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to MartinGalea

‎25-12-2022 08:20 PM

No, not coverage. Check the current network status at the link @Northerner gave you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MartinGalea
Investigator
Investigator
In response to XRaySpeX

‎25-12-2022 10:02 PM

That how I know that there is there is a service problem that has been ongoing since lunchtime. It states that they know there is a problem but they are not giving an idea of when it will be sorted.

The issue is still ongoing 

0 Helpful
Leanne_T
EE Community Support Team
In response to MartinGalea

‎26-12-2022 07:59 AM

Hi @MartinGalea

I'm sorry to hear this and hope the service is back up and running soon for you. 

Leanne.

0 Helpful