EE’s Christmas Present

MartinGalea · ‎25-12-2022

Our Christmas present from EE is no Internet.

have ever had a better Christmas Present?

XRaySpeX · ‎25-12-2022

Is this on the mobile or fixed BB network?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

MartinGalea · ‎25-12-2022

It’s a 4GEE Home

Northerner · ‎25-12-2022

Hi @MartinGalea

Try checking your local coverage here:

https://coverage.ee.co.uk/coverage/ee

Which mobile router do you have?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

MartinGalea · ‎25-12-2022

It’s not a coverage issue.

EE knows they have a service issue, the problem is they had this problem since this morning and it’s now 8pm and they still can only say that they have a problem. Which is a fat lot of good for us who are fully dependent on this service for our internet

XRaySpeX · ‎25-12-2022

No, not coverage. Check the current network status at the link @Northerner gave you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

MartinGalea · ‎25-12-2022

That how I know that there is there is a service problem that has been ongoing since lunchtime. It states that they know there is a problem but they are not giving an idea of when it will be sorted.

The issue is still ongoing

Leanne_T · ‎26-12-2022

Hi @MartinGalea

I'm sorry to hear this and hope the service is back up and running soon for you.

Leanne.