EE broadband router

[Anthony133]

The problem I have is my Mitsubishi heating system requires data collection and my Broadband Router will not allow it , Mitsubushi are aware that the issue occurs with EE customers routers they have informed me that if the Router is operating with IPV6 then the data collection is stopped ,however if the router is operating on IPV4 then the data collection is accessible. Can the router be changed from IPV 6 to IPV4, if so how can i do it

thanks

[Christopher_G]

Hi @Anthony133 

Welcome to the community.

Which router do you have? Is it broadband or mobile broadband?

Chris

[Anthony133]

Hi Chris

its a broadband router with sim card

thanks

[XRaySpeX]

@Anthony133 : It might be an EE IPv6 issue. EE has introduced IPv6 on its mobile network, but it doesn't fall-back to IPv4 nicely. Can you change the Profile/APN on your mobile router to APN Protocol = IPv4 only?

[Anthony133]

I have logged onto the router and I cannot find the facility to change the profile APN can you assist or advise further thanks

[XRaySpeX]

Show me its Profile page.