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EE62D flashes green 9 times. Goes solid and then starts flashing again

sjol6
Investigator
Investigator

As title suggests. EE 5G mini router worked fine the last time I used it, Went to use it today and its sat in this loop for two hours...

7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

@sjol6 : Is it on contract or PAYG? When did you last use it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
sjol6
Investigator
Investigator

On contract. It was last used on Friday.

XRaySpeX
EE Community Star
EE Community Star

Have you checked the network status in your area for any issues?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
sjol6
Investigator
Investigator

Yep all absolutly fine. Sim works in another device.

Katie_B
EE Community Support Team

If the SIM works OK in another device, I would recommend reporting this to technical care who can complete a full diagnostics on your 5G Mini Router @sjol6

Katie

Is there an online form for this? It’s all very well EE making you phone them but for people who work when their lines are open it’s not great..

Katie_B
EE Community Support Team

Hi @sjol6

Unfortunately, there is no online form. 

Our technical care team are available till 9pm this evening. 

Katie