23-10-2024 09:19 PM
As title suggests. EE 5G mini router worked fine the last time I used it, Went to use it today and its sat in this loop for two hours...
23-10-2024 09:21 PM
@sjol6 : Is it on contract or PAYG? When did you last use it?
23-10-2024 09:22 PM
On contract. It was last used on Friday.
23-10-2024 09:26 PM
Have you checked the network status in your area for any issues?
23-10-2024 09:42 PM
Yep all absolutly fine. Sim works in another device.
24-10-2024 11:45 AM
If the SIM works OK in another device, I would recommend reporting this to technical care who can complete a full diagnostics on your 5G Mini Router @sjol6.
Katie
24-10-2024 05:44 PM
Is there an online form for this? It’s all very well EE making you phone them but for people who work when their lines are open it’s not great..
24-10-2024 06:21 PM
Hi @sjol6.
Unfortunately, there is no online form.
Our technical care team are available till 9pm this evening.
Katie