EE62D flashes green 9 times. Goes solid and then starts flashing again

sjol6 · ‎23-10-2024

As title suggests. EE 5G mini router worked fine the last time I used it, Went to use it today and its sat in this loop for two hours...

XRaySpeX · ‎23-10-2024

@sjol6 : Is it on contract or PAYG? When did you last use it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

sjol6 · ‎23-10-2024

On contract. It was last used on Friday.

XRaySpeX · ‎23-10-2024

Have you checked the network status in your area for any issues?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

sjol6 · ‎23-10-2024

Yep all absolutly fine. Sim works in another device.

Katie_B · ‎24-10-2024

If the SIM works OK in another device, I would recommend reporting this to technical care who can complete a full diagnostics on your 5G Mini Router @sjol6.

Katie

sjol6 · ‎24-10-2024

Is there an online form for this? It’s all very well EE making you phone them but for people who work when their lines are open it’s not great..

Katie_B · ‎24-10-2024

Hi @sjol6.

Unfortunately, there is no online form.

Our technical care team are available till 9pm this evening.

Katie