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EE 4GEE WiFi / MiFi Mini keeps crashing in Online Meetings

Matt12342
Investigator
Investigator

Hello, recently in the last few weeks my Wifi Mifi Dongle has been failing. I get so far into a call, screen goes blurry, people tell me I've gone off the screen, disconnects.

No problem with broadband generally keeping the signal, good usually, just suffers on online Zoom / Teams / Google Meet calls. Thankyou for your help.

4 REPLIES 4
Katie_B
EE Community Support Team

Hello @Matt12342

Welcome to the community. 

Have you been able to check the area for any known problems?

You can do this using the Network Status Checker

Katie

Hello, yes I've been using it across two counties due to work with the same issue

Christopher_G
EE Community Support Team

OK thanks @Matt12342 

I would suggest speaking to our Technical Support team so that they can run some diagnostic tests with you.
Chris

Thanks, turns out I need to upgrade to 4G Smart Hub.