05-05-2023 02:24 PM
Hello, recently in the last few weeks my Wifi Mifi Dongle has been failing. I get so far into a call, screen goes blurry, people tell me I've gone off the screen, disconnects.
No problem with broadband generally keeping the signal, good usually, just suffers on online Zoom / Teams / Google Meet calls. Thankyou for your help.
05-05-2023 05:34 PM
Hello @Matt12342.
Welcome to the community.
Have you been able to check the area for any known problems?
You can do this using the Network Status Checker.
Katie
05-05-2023 08:41 PM
Hello, yes I've been using it across two counties due to work with the same issue
06-05-2023 08:16 AM
OK thanks @Matt12342
I would suggest speaking to our Technical Support team so that they can run some diagnostic tests with you.
Chris
07-05-2023 02:26 PM
Thanks, turns out I need to upgrade to 4G Smart Hub.