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EE 4G Router awful

BrinScaff
Visitor

‎13-06-2023 10:41 AM

We live rural and had been recommended to use the EE 4G router for wifi. We were informed that we would have no issues with speed and usage by EE however it is the worst wifi we have ever used. 

The download and upload speed is abysmal. The signal drops significantly all the time. We only got this wifi as living rural we had limited options. EE had assured us we would have no issues yet issues is all we have. I do not recommend at all. Hoping to switch to a different company which has far greater broadband for our area. 

EE told us to use the connection checker which we did at the time (before installing) and were told that it is the best for where we are, however now comparing to other companies that can provide a better service, EE is significantly the worst for internet. 

 

21 REPLIES 21
XRaySpeX
EE Community Star
EE Community Star
In response to jmass

‎16-08-2024 09:22 PM

@jmass : Which EE 4G mobile router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Bobh04
Investigator
Investigator
In response to Mariyam_M

‎13-09-2025 12:47 PM

I was told the EE mobile router would cheaper and have a faster or similar download speed to the average 60 meg download speed I get with my current wired broadband connection. I don’t as I get the same as I get on my 4G phone so it’s not a router issue, it’s just a crap signal area. I know this cos it took the phone and router out to various 200m radiuses from my house and on both the signal at best was 20meg. It went up to 92 when 500m away in the middle of a playing field. We had a very good signal when the then orange mast was on an old building 600m away. Then the building was demolished and it’s been a crap signal ever since.they can have it back before the 14 day period is up. I can’t connect my Yale house  alarm and ring door bell as the upload speed Is 0.5meg and time out before a connection can be established.

 

 

0 Helpful