EE 4G Router awful

[BrinScaff]

We live rural and had been recommended to use the EE 4G router for wifi. We were informed that we would have no issues with speed and usage by EE however it is the worst wifi we have ever used. 

The download and upload speed is abysmal. The signal drops significantly all the time. We only got this wifi as living rural we had limited options. EE had assured us we would have no issues yet issues is all we have. I do not recommend at all. Hoping to switch to a different company which has far greater broadband for our area. 

EE told us to use the connection checker which we did at the time (before installing) and were told that it is the best for where we are, however now comparing to other companies that can provide a better service, EE is significantly the worst for internet. 

[Linnda]

The signal on my mobile phone is fine.

I wouldn't be posting here if I hadn't tried all options, more than once, and rung your customer service countless times, to be told I cannot get Broadband as there is no fibre

It took me nearly two hours to access this site via my router.

Linda

[Leanne_T]

I am sorry to hear this @Linnda 

Could you try checking the status of the network in your area on our coverage checker please? If you enter your postcode and tap 'check status' Does this show you any reported problems? 

Thanks. 

Leanne.

[Linnda]

I have done that. Quite a few times every day for weeks.

[Christopher_G]

Did you get a reply back after you reported it, @Linnda?

Chris

[XRaySpeX]

@Linnda : What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

[MidManc23]

I share your pain, this router is garbage. 
You want to hear something else an all? 
I phoned up BT who EE are partnered with for internet after I got cut off. I was told it would take 2 weeks for an engineer to “test the line” and it would cost me £100 for the privilege. I said no because I did t have the mo et in my bank (how many of us have £100 just sat there in this climate?). I was told that if I could get the money I could just phone up and not have to go through the rigmarole that I had to to get to that point (this was a 30 minute phone call with approx 15 mins placed on hold multiple times. 
my Missus le t me the money so I phoned back and the operative had no knowledge of my prior call and had to go through the whole rigmarole Including the 15 mins of hold time (this was a total amount of hold time over three times being placed on) and was told there would be NO £100 charge but it would be still 2 weeks for the engineer to come out to “sort the line out” which tbh I’ve no idea why, they literally cut me off 2 or 3 days prior to me phoning (I paid my outstanding bill but they cut me off anyway I guess). I was quoted £30 a month and I thought happy days, p!ss take on the 2 week wait but whatever. Rolled round to the two week date on weds just gone (1st nov). I phoned BT to confirm the appointment as I’d not heard anything and lo and behold the order had apparently failed as we can’t get the new all singing and dancing copper wire connection in our area but could offer me this 4G router which altogether sounded worse than what I’d ever had before and that I’d not be paying £30 a month but a whopping £50 per month instead. And it’s literally the WORST internet I’ve ever had, it can’t handle me uploading files to the cloud, the signal is constantly dipping in and out which interferes with my Disney plus or YouTube, god knows how bad it’s going to be when my autistic son tries to play on roblox, I’m expecting full on nuclear meltdowns. I’m going to phone them tomorrow with both barrels because even before they cut me off I was only paying £35 for a superior connection, how in this day and age they can’t just reactivate the old line and I carry on as before I really don’t know.  I’m pretty sure that if BT or EE can’t meet their end of the deal (70mb speeds my @Rse) then any contract is null and void?  If something doesn’t work properly from the get go then your consumer rights have got to dictate you send Amy defective items back. It doesn’t have to be broken to not work properly, nobody should be in the business of eating sh!t! 

[Katie_B]

Good morning @MidManc23. 

Welcome to the EE Community. 

I am sorry to hear of your recent experience when trying to set up broadband at your property. 

If you are experiencing issues with your 4G router please be sure to give us a call so our technical care team can look into this further. 

Katie

[JohnHenderson46]

Couldn't agree more. I got a 4g home hub mobile wifi router early March. As I live inntge country I also got an external aerial in the loft and a ranfe extender since my home, a darm cottage is long and is stone built.

I have 4 devices in my home :-

1. A computer - speeds have improved dramatically over the previous land lineand copper cable. 

2. A smart tv in another room. The tv recognises the network but when I stream it says  no internet connection.

3. An inverter for solar panels with a phone app, which the router does not recognise   despite going through the reconfiguration process repeatedly. So I have no idea as to import and export of electruvity nor usage. 

And 4. I have an ev charger in my garage,  some distance from my house and again while it does charge after a fashion, i don't get the many benefits I should.

I should also say in general I lose connection more than before.

I have spoken to more than 20 EE technical support team  members who have all been extremely polite but of no help. I have paid an it engineer to investigate, to no avail . I've paid to have my inverter reconfigured. I've physically moved my tv, tried other tvs all without any joy. I've even asked for and been given another router. No change. 

I have now given up and can only now wait until my contract ends when I will certainly not be renewing with  EE. My only fear is that when I move to a new supplier the same problems reappear.

I cannot be the only customer to whom this is happening.  My only conclusion is that rather like Horizon, EE know, despite Kevin Bacon and their extensive advertising, that the system doesn't work in rural situations  but are unable to fix it. 

A very unhappy EE customer.

[Mjclc56]

We use the 4 g hub and it’s terrible. Before I watch tv I have to unplug most other devices in the house. Useless!

shat did you change to!? We are rural too.

[jmass]

I agree. 

I moved from BT to EE and the EE equipment is awful.  Dns issues,  speed issues,  endless WiFi issues,  terrible hub Web interface that always hangs and renders it virtually useless

I'm in the process of asking whether I can go back to my old bt equipment