EE 4G Router awful

[BrinScaff]

We live rural and had been recommended to use the EE 4G router for wifi. We were informed that we would have no issues with speed and usage by EE however it is the worst wifi we have ever used. 

The download and upload speed is abysmal. The signal drops significantly all the time. We only got this wifi as living rural we had limited options. EE had assured us we would have no issues yet issues is all we have. I do not recommend at all. Hoping to switch to a different company which has far greater broadband for our area. 

EE told us to use the connection checker which we did at the time (before installing) and were told that it is the best for where we are, however now comparing to other companies that can provide a better service, EE is significantly the worst for internet. 

[XRaySpeX]

@jmass : Which EE 4G mobile router do you have?

[Bobh04]

I was told the EE mobile router would cheaper and have a faster or similar download speed to the average 60 meg download speed I get with my current wired broadband connection. I don’t as I get the same as I get on my 4G phone so it’s not a router issue, it’s just a crap signal area. I know this cos it took the phone and router out to various 200m radiuses from my house and on both the signal at best was 20meg. It went up to 92 when 500m away in the middle of a playing field. We had a very good signal when the then orange mast was on an old building 600m away. Then the building was demolished and it’s been a crap signal ever since.they can have it back before the 14 day period is up. I can’t connect my Yale house  alarm and ring door bell as the upload speed Is 0.5meg and time out before a connection can be established.

[Murty]

Mine was the same promised the world by ee was great until after my cooling off period contacted ee 3 times eventually reduced my bill and scraped my contract so I can leave ....they gave up trying to sort my advice stay away from ee

[shaneharris]

Wish I'd found this thread earlier!

Between houses so moved to a rental in BS9 (not exactly in the middle of nowhere!). Landlord said no to FTTP and FTTC is no longer available but that didn't appear to be a problem as ee promised 40 Mb from the mobile router. Unfortunately it only lasts for about 30 sec after each reboot before dropping back to 0.1 Mb. I'm now running the computer and TV from a tethered 5G/4G iPhone 16 - unlimited data from IDmobile for £18pm on a monthly contract - with no issues whatsoever. Reading back, ee have obviously had issues with this equipment for years and yet still sell defective equipment.

Thankfully it will only cost me £40 for the router and £22 for one month but I see no reason to ever use ee again.