Interesting add on to this, I visited the local to me now EE shop in Glenrothes and explained the issue. The bus was not delivering a fast enough speed or internet connection to meet my needs or expectation and could I return it please and cancel the contract.
the reply was there is no change of mind in 14 days for buying in shop and as we didn’t buy it in the shop we couldn’t return it nor could they help in spite of showing them the contract.
Stated I needed to return to the Edinburgh shop where it was purchased from as it was not their stock.
so despite the contract advising any EE shop to return and cancel, it is not so.
Why does the contract say one thing and the shop another, Big disconnect here EE.
i guess this process may not be as easy as I was advised, I now have to cut my holiday short to head back to Edinburgh to meet the 14 day period
