This is my complaint as i have a open complaint case and no one has rang for it to be resolved-On 21/1/25 i went to EE 5 times as well as speaking to customer services multiple times a day I went to EE to get mobile broadband that would allow me to connect my PlayStation as we aren't allowed wired connection in the building so i bought what was recommended by a colleague, After purchasing took it home and it wouldn't connect. Noticed loads of people had issues online so i rang the support team . Support team couldn't help as they put me on business contract which is not allowed as i work for company with option to work at home which wasn't supposed to be done which had limited my support. I Was on the phone for a hour and they said take back to the store and its not my fault. Went to store said i can’t return or leave contract and had to pay more money for another box- and was told its high tech and will connect. When taking this home and on phone to EE i wasn’t helped and told to return multiple times again as didn't connect. Went in first thing Friday 24th Jan the manager didn’t listen to that i wanted to cancel as it didn't work. He tired it in store and worked but i live in a black spot area. Took his advice still didn’t work with ethernet cable. After paying more money upfront cost for a new bigger box. Taking time of work to come in store I’m not satisfied and saying im not aloud to return after multiple times of speaking with someone. This has caused me so much stress as no one was helping or listening. Online and instore staff were telling me different options and didn’t align with eachover.I spoke to a customer service who said she has logged complaint and booked me a appointment to return to store at 5 on the 27/1. I arrived at half 4 and was waiting to be seen. I heard colleagues talking about not being able to do a return as no manager was in but he waited till 5 to tell me that instead of before which was unnecessary then went into store today 28/1 to see the manager with my stepdad so he could listen and he was curious as to why it wasn’t delt with yesterday as it could have been. I have now received my refund for the upfront cost yet I’m still having to pay the pro rate fee for the days i have had the box not being able to use it and has been sat waiting for managers and colleagues to except this return. The money its cost me to try and take this box back -time of work/parking. Having my appointment to return being cancelled due to a manager being back in .Member of team selling me something which isn't suitable. Please see all my records they can support this. This box was not fit for purpose for what i needed.Bristol staff manager was very unprofessional and not polite
I WOULD LIKE TO SPEAK TO SOMEONE REGARDING MY COMPLAINT ASAP i have been trying to resolve this meaning being on the phone for 3 hours this week
