Broadband add on

EmBem
Explorer

‎06-07-2023 05:16 PM

I recently bought an add on for unlimited data for 7 days as my broadband was out and they gave me a voucher however the data I have used during this period has been taken off my monthly allowance and I’m not sure why?

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎07-07-2023 07:58 AM

Hi @EmBem 

Thanks for coming here. 

The data allowance from your plan would be used before the unlimited data add-on.

If you would like to discuss this and look at your options please call us on 150 🙂

Leanne.