18-03-2024 10:23 PM
Good evening! I have a question. I have EE mobile broadband but I came to Ukraine for some days(sure I have Ukrainian number and tried to use mobile data from Ukrainian SIM card ), but today I received message from “1024” like : “From EE: To access the internet you'll need to buy one of our Roaming Data add-ons so you'll always know what you're spending. There are different options depending how much you want to use the internet. To buy click here for free http://add-on.ee.co.uk/text or to buy by text, reply TEXT for options”,. I don’t figure out what’s going on because I literally using my mobile data from Ukrainian number and why I received this text? Because I can’t just call from Ukraine to EE and check everything because I’m in roaming plan and this is so expensive to call them and they doesn’t have online text help ( why?). Maybe somebody can help me to understand what is going on and what I should do . Maybe you know if they have online assistant. Thank you!
19-03-2024 07:27 AM
Hello @AnnaSo.
Do you have your EE mobile broadband with you in Ukraine?
If yes, is it possible your phone with your SIM to use in Ukraine is connecting to the mobile broadband?
Katie
19-03-2024 07:30 AM
I have 2 SIMCard s - Ukrainian and EE; and I don’t know how to connect to EE from Ukraine and ask them what’s going on, because they don’t have text messages ( only useless calls in my situation)
19-03-2024 07:32 AM
Hi @AnnaSo.
Do you have your mobile broadband device with you?
Is the SIM inside your device an EE SIM?
Katie
19-03-2024 07:34 AM
Yes, Ukrainian is ESim, EE physical and both in my broadband device
19-03-2024 07:35 AM
Have you tried taking out your EE Physical SIM @AnnaSo?
I believe the SIM will be trying to connect to your local network.
Katie
19-03-2024 07:36 AM
I need SIM card in my phone anyway - and this is not solution
19-03-2024 07:41 AM - edited 19-03-2024 07:41 AM
19-03-2024 08:33 AM
I can’t find help online like help assistant
19-03-2024 09:02 AM
Do you have access to the EE app on your mobile @AnnaSo?
Katie