5GEE Mobile Broadband Router Not Fit For Purpose

nil_satis · ‎06-10-2022

I was told before I ordered the device that it is perfect for gaming, however recently that has definitely not been the case. the sole purpose of the device was to enable me to play online with any lag spikes or disconnects. the speeds it gives are perfectly fine, the main issue is they are not consistent at all and will cause stuttering and lag every 20/30 seconds. I am completely at a loss how to resolve this and so are the technical department it seems. I have tried moving the device, restarting the device. using it via WiFi, using it via ethernet, waste of £50 a month currently.

XRaySpeX · ‎06-10-2022

IMHO no mobile router is suitable for gaming, at least not on the EE mobile network.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Christopher_G · ‎07-10-2022

Hi @nil_satis

Welcome to the community.

I'm sorry to hear that you're having some problems with gaming using your mobile router. How long have you had it? Did you take it out over the phone or website?

Chris

nil_satis · ‎07-10-2022

Hi Chris,

I’ve had the device since December and was recommended it in an EE shop and took out the order a few days later online

Christopher_G · ‎07-10-2022

Thanks, @nil_satis

I was just checking to see if you were in any kind of returns period. Unfortunately, that's only the first 14 days.

I would suggest calling to discuss this problem with our Mobile Care team.

Chris