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5GEE 2021

Socialite2021
Investigator
Investigator

‎08-10-2022 12:42 PM

I am upgrading from EE 4GEE router to the 5GEE router 2021.  (1) Do I use the new sim sent out with the router or simpy take the sim out of 4GEE and put into 5Gee router? (2)  We have external aerial (installed by EE, which is an internal box).  There are 4 external ports on 5Gee router.  Which ones do I use to connect the external aerial, please?

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎08-10-2022 12:54 PM

@Socialite2021 , I can help you with your first question, if your SIM card is only a few years old, then it should work without using the one EE have sent you, it is only very old SIM cards that need replacing.

On  your second question, not sure it matters which one you use, worth trying to see if any of them work with the router. Someone else may otherwise have the answer.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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