Finally managed to get through to 150 this past weekend
2 very clued up chaps helped me , front line and L2 escelation , and we discussed external antenna's (I am in an apartment building so not possible) and bringing in the router to be tested at a EE store before it can be swapped out. Firstly the store could not find my appointment but the wonderful lady said she will book it in as faulty.
Yesterday I get notification that they could not find a fault and are sending it back, also got a sms that my original case has been closed.
To sum up:
- on 5G - connectivity intermittently dies every few hours randomly , shows as connected but no traffic
- 4G no problem at all but obviously saturated or slower
- No issue when I use my Huawei CPE Pro router
- advised on here by EE to call 150, I have and gone through the hoops and still got nowhere but my time taken up holding on the phone and going to the EE store
- tried to log the fault while I was in my contract cool off period but because my area showed maintenance they said I must wait till thats done.
Where to now EE , I am stuck in a contract that I cant use because of a faulty router or tower, is there some sort of consumer complaint I can open?
