4GEE WIFI MINI NOT CONNECTING

Jordan216
Contributor
Contributor

‎27-08-2021 12:24 AM

Hi,

 

I have a 4GEE wifi mini, when i first got it it worked perfectly. But just recently it wont connect to the internet so im unable to connect to the wifi on my phone. I turn it on and it has all 4 lights are a solid blue and they stay on. I have tried restarting it, taking battery and sim card off. And plugged it in also. Anyone have any ideas whats wrong with it?

29 REPLIES 29
Christopher_B
EE Employee

‎27-08-2021 08:39 AM

Hi @jordan 

 

I hope you're well and having a nice day, other than this issue of course.

 

Can I just check, are you unable to connect to it with any devices at all?

 

Thanks 

 

Chris

0 Helpful
LG63
Investigator
Investigator
In response to Christopher_B

‎27-08-2021 11:38 AM

I have also had the same problem and was told it was a fault they’d had with the device and it needed a firmware update and to go onto the home internet and type in 192.168.1.1 then in a yellow box click login or admin to update the firmware.

I typed the numbers in but get lots of different pages but none where I can click admin! 

Christopher_B
EE Employee
In response to LG63

‎27-08-2021 11:43 AM

Hi @LG63

 

For that to work I believe you would need to be connected to the device, but is part of the problem that you can't connect to it?

 

Thanks 

 

Chris

LG63
Investigator
Investigator
In response to Christopher_B

‎27-08-2021 11:48 AM

Yes it is.

Sent from my iPhone
0 Helpful
Christopher_B
EE Employee
In response to LG63

‎27-08-2021 11:52 AM

@LG63

 

I would advise having another chat with our tech gurus, so they can try and find a way you can get the update needed.

 

Thanks 

 

Chris

0 Helpful
LG63
Investigator
Investigator
In response to Christopher_B

‎27-08-2021 11:53 AM

Thanks Chris I will.

Sent from my iPhone
0 Helpful
Jordan216
Contributor
Contributor
In response to Christopher_B

‎27-08-2021 06:13 PM

Yes unable to connect to any device. My phone can’t find the WiFi name when trying to connect to it

Leanne_T
EE Community Support Team
In response to Jordan216

‎27-08-2021 06:39 PM

Hi @Jordan216

 

Thanks for coming back to us. 

 

Do you have any other devices on EE? 

 

Do we have any problems showing on the Coverage and Network Status Checker for the area? 

 

If you enter the postcode and select 'Check Status' this will show you any reported issues for the area. 

 

Speak soon 🙂

 

Leanne.

 

 

0 Helpful
geekpie
Visitor
In response to Leanne_T

‎23-07-2022 03:45 PM

Same as other problems described above. Just received item. Lights on but the "4GEE WiFi network name" doesn't appear in list of wifi networks (checked on 2 devices). Been on to customer services for over an hour and a quarter. No use.