4 G Hub change from IPV 6 to IPV 4

[millsy56]

I can’t access certain apps and I’ve been told that it’s because the hub uses IPV 6 and not 4 , I have been into the hub control page but cannot see how it would be possible to do it .

Any ideas please ? 

[XRaySpeX]

What's the Profile page look like?

[millsy56]

[XRaySpeX]

Thanks, but I can't read the R hand side of the page, which is the important bit. It's far too faint!

[millsy56]

No problem I will type it out shortly . 

[XRaySpeX]

Can't you highlight it all so it comes out readable?

[millsy56]

Profile name : internet (default)

Dial number : *99#

APN : everywhere 

IP type : IPv4v6

Username : eesecure

Password : secure

Protocol : PAP 

not only am I having problems to certain apps eg: banking and newspaper etc  I cannot connect to my home alarm via my alarm system app .

thanks 

[XRaySpeX]

EE's mobile network doesn't fallback to IPv4 nicely.

You need to edit that Profile so that IP type = IPv4, which should be in that dropdown, & then save it as default.

[millsy56]

It won’t let me edit as it’s greyed out so should I set up a new profile? 

[XRaySpeX]

Yes by taking a copy of the default Profile.