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by Investigator
Investigator

Text messages from 24 9

Have had a text saying as a valued customer we would like your feedback and can you reply to following texts. The next text asks how likely are you etc etc

 

my concern is that the text comes from 24 9.

 

in these days f scams etc always wary of unknown numbers and why use those digits instead of a EE code they agree in advance

 

anyone shed some light please

1 SOLUTION

Accepted Solutions
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by Ace Contributor
Ace Contributor
Solution

Re: Text messages from 24 9

Hi @Bootsie146 

 

Welcome to the EE Community,

 

texts from 249 are genuine they are sent to customers who have recently spoken to a customer service advisor.

 

Thanks,

 

David.

 

View solution in original post

5 REPLIES 5
Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: Text messages from 24 9

Hi @Bootsie146 

 

Welcome to the EE Community,

 

texts from 249 are genuine they are sent to customers who have recently spoken to a customer service advisor.

 

Thanks,

 

David.

 

View solution in original post

Highlighted
by Investigator
Investigator

Re: Text messages from 24 9

Thank you, but how without someones help do I know the text is genuine? Is
it always 24 9 or does it change? Hope you can see where I am coming from.
To be honest if I am not sure I just delete the text
Highlighted
by Ace Contributor
Ace Contributor

Re: Text messages from 24 9

@Bootsie146 I understand your concern from EE regarding feedback they come from 249.

Highlighted
by Ace Contributor
Ace Contributor

Re: Text messages from 24 9

@Bootsie146 It's been a while since I had cause to call 150, but I seem to recall the texts from 249 had something at the start of them to the effect of "thankyou for your recent call to 150".

 

Scammers wouldn't know you'd called C/S, and that's reassurance that they're genuine.

Highlighted
by Investigator
Investigator

Re: Text messages from 24 9

Thankyou for info, the only thing is I haven’t recently contacted EE, but
appreciate you taking time to help

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