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Mobile Upgrade No Communication

Hi Everyone,


I have recently upgraded my phone on the 1st May 2020 but have unfortunately not received any text messages from DPD or EE regarding this.


I have in turn received texts and letters stating that my contract ends soon and to upgrade etc.


This account has gone through a change of ownership and I was on the phone to support who was transferring me to the Digital sales Team however the call seemed to have cut off and ended.


Is there a specific number I should call for this, or can this be sorted via EE Community?


Many Thanks,


by Ace Contributor
Ace Contributor

Re: Mobile Upgrade No Communication

Hi @MGrantham 

There's no account access via the community, so you will need to call C/S on 150 to resolve this.


Hope you get it sorted 🙂

EE Community Support Team

Re: Mobile Upgrade No Communication

Hi @MGrantham.


Did you get an email containing an order number after you upgraded?



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