Highlighted
by
New Member

Mobile Upgrade No Communication

Hi Everyone,

 

I have recently upgraded my phone on the 1st May 2020 but have unfortunately not received any text messages from DPD or EE regarding this.

 

I have in turn received texts and letters stating that my contract ends soon and to upgrade etc.

 

This account has gone through a change of ownership and I was on the phone to support who was transferring me to the Digital sales Team however the call seemed to have cut off and ended.

 

Is there a specific number I should call for this, or can this be sorted via EE Community?

 

Many Thanks,

Matt

2 REPLIES 2
Highlighted
by Ace Contributor
Ace Contributor

Re: Mobile Upgrade No Communication

Hi @MGrantham 


There's no account access via the community, so you will need to call C/S on 150 to resolve this.

 

Hope you get it sorted 🙂

Highlighted
by
EE Community Support Team

Re: Mobile Upgrade No Communication

Hi @MGrantham.

 

Did you get an email containing an order number after you upgraded?

 

Jon

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions