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Missing order

Kbosh1
Explorer

‎19-05-2020 09:54 PM

Hi

i ordered a iphone 11 on Saturday. As far as I can see the £50 was paid and I have not received anything as yet. 
I also ordered an Apple Watch today and have not received a email although on both occasions they said the items had been ordered 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎19-05-2020 09:57 PM

Hi @Kbosh1 

 

Have you checked EE order tracking?

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Kbosh1
Explorer
In response to Northerner

‎19-05-2020 10:03 PM

I just looked at my spam as suggested on another post. I have found the confirmation but just tried tracking delivery and it won’t let me 

but should have been delivered on the 17th

0 Helpful
Jon_K
Former EE Employee
In response to Kbosh1

‎20-05-2020 09:42 AM

Hi @Kbosh1.

 

Welcome to the community.

 

If you're unable to track your order using our online order tracker, I'd recommend contacting our Customer Care team so they can access your account and give you an update.

 

Jon

0 Helpful
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