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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 3042 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16441 Views
  • 51 replies
  • 65 Helpful

My device

Hi, I ordered an iPhone 11 on Sunday night, I had a confirmation email, I paid £50 and o have heard nothing since. I keep typing my tracking number in and it keeps saying that you can’t track my device. I’m not sure what to do, thought I would’ve hea...

Emzyb1989 by Investigator
  • 507 Views
  • 5 replies
  • 1 Helpful

Can't receive texts or calls, but send and make sure them

Recently went to EE from Giffgaff, transferred my number using a pac code. In the my EE app the number has changed to my old Giffgaff number, I can make texts and calls and they say they come from my old number, however people can't make calls to me ...

JG26 by Visitor
  • 691 Views
  • 1 replies
  • 0 Helpful

Not showing me plans

I have an add on contract with an apple watch that is due to end I want to end this and take out a contract with a tablet but your website won't display any plans for the tablet I'm after. It says that there are 2 plans for that tablet but won't show...

My EE wifi number

Hey folks. Recently i bought an EE sim, which i want to use for my phone, so i need a plan. But when i activated it it says on the website "we now know this is a ee wifi number" And they tell me to connect the sim to a wifi device lol. Any ideas? 

NskLord by Visitor
  • 1430 Views
  • 1 replies
  • 0 Helpful

Ipad pro 2020 order

Hi. I placed an order 14th May 2020 for an iPad pro over the telephone and was informed it would be despatched next day. However when I log in to track the order it says it's not yet despatched, I'm assuming it's out of stock but I was reassured by E...

Cant add to plan

Whenever I try and go to the add to plan page, it tells me i have to be within the first 17 month of my contract despite being in month 5. Anyone else have this issue?

Missing order

Hii ordered a iphone 11 on Saturday. As far as I can see the £50 was paid and I have not received anything as yet. I also ordered an Apple Watch today and have not received a email although on both occasions they said the items had been ordered 

Kbosh1 by Explorer
  • 468 Views
  • 3 replies
  • 0 Helpful

Mobile Upgrade No Communication

Hi Everyone, I have recently upgraded my phone on the 1st May 2020 but have unfortunately not received any text messages from DPD or EE regarding this. I have in turn received texts and letters stating that my contract ends soon and to upgrade etc. T...

Upgrade

I have an upgrade due next month and I find the App very unhelpful, the website says I am not eligible and I have also received txt messages looks like you are only offering mean iPhone SE for no increase .  A longstanding customer should be offered ...