Missing order
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19-05-2020 09:54 PM
Hi
i ordered a iphone 11 on Saturday. As far as I can see the £50 was paid and I have not received anything as yet.
I also ordered an Apple Watch today and have not received a email although on both occasions they said the items had been ordered
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19-05-2020 09:57 PM
Hi @Kbosh1
Have you checked EE order tracking?
https://myaccount.ee.co.uk/orderdetails
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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19-05-2020 10:03 PM
I just looked at my spam as suggested on another post. I have found the confirmation but just tried tracking delivery and it won’t let me
but should have been delivered on the 17th
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20-05-2020 09:42 AM
Hi @Kbosh1.
Welcome to the community.
If you're unable to track your order using our online order tracker, I'd recommend contacting our Customer Care team so they can access your account and give you an update.
Jon
