by ErinSisk
Explorer

I sent my phone into the EE recycle scheme, I haven’t heard anything?

I sent my phone via special delivery on Tuesday, they should’ve received it on Weds morning. I haven’t heard anything about it yet and just wondered if anyone knew anything? How long does it usually take for them to get in touch?

3 REPLIES 3
by Profile closed
Not applicable

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

Hi, @ErinSisk,

 

I'll tag! @Jon_K, to help you!

 

 

Regards

 

mAh8v

by
EE Community Support Team

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

Thanks @Profile closed!

 

Hi @ErinSisk and welcome to the community 🙂

 

I'm sorry to hear you haven't heard back about your phone yet.

 

We have a contact email address on our Recycle Help Page.

 

If you haven't heard anything after seven days I'd recommend contacting Brightstar.

 

If you email eeconsumer.uk@brightstar.com and quote your IMEI number, they will get back to you with more information.

 

Jon

by Profile closed
Not applicable

Re: I sent my phone into the EE recycle scheme, I haven’t heard anything?

Hi, @Jon_K,

 

Thank you for assisting me, and helping @ErinSisk, 😊

Plus the great advice you gave!

 

 

Kind regards

 

mAh8v 😊 

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