21-01-2019 10:00 AM
I sent my phone via special delivery on Tuesday, they should’ve received it on Weds morning. I haven’t heard anything about it yet and just wondered if anyone knew anything? How long does it usually take for them to get in touch?
21-01-2019 10:54 AM
Thanks @Profile closed!
Hi @ErinSisk and welcome to the community 🙂
I'm sorry to hear you haven't heard back about your phone yet.
We have a contact email address on our Recycle Help Page.
If you haven't heard anything after seven days I'd recommend contacting Brightstar.
If you email email@example.com and quote your IMEI number, they will get back to you with more information.